Your Personal Consultant
Your success is our motivation
With us, every customer has a personal Success Manager.
This experienced consultant accompanies you during the initial implementation and continuously supports you in achieving further improvements in your HR management.
"I ensure that you utilize the full potential of the software for your company."
How we help you move forward
Service Offer
- Advice directly from the manufacturer, saving on consulting costs
- Assisting in the selection of an implementation partner
- Support to quickly achieve initial improvements
- Coaching, moderation, sparring partner, and escalation at management level
- Recommendation of best practice approaches that have proven successful with customers in your industry
- Continuous support in planning and prioritizing improvements in HR management
- Further suggestions for digitizing your HR department
- Identification of previously unknown potential for improvement
What we do not do
- Business consulting
- Project management and support
- Customizing, development or integration
- Sales – no selling, just consulting
Cooperation process
- You are sending us your license order - thank you for your trust.
- Your Success Manager will contact you within the next days. You are welcome to get to know him in advance.
- Experience has shown that your HR manager or your IT manager are very good contacts from your management team.
- He introduces himself and verifies the improvements discussed between you and the sales department.
- You discuss the upcoming improvements for the first phase.
- You regularly discuss the goals you have achieved and the improvements you would like to do next.
Success Plan
- Your personal Hubdrive Customer Success Manager provides ongoing support in planning, prioritizing, and realizing new optimization potential in human resources.
- We work with you to document your planned improvements in a phase plan. We call it your Success Plan.
- Your Success Plan ensures that all improvements in HR management are implemented in a structured and timely manner.
- Consulting is provided directly by the manufacturer at no extra cost, which saves on your consulting budget and introduces efficient best practices.
Successfully implementing Hubdrive
There are two proven ways to choose from:
- Internal implementation with IT & HR supported by the extensive Learning Center and the Customer Portal
- Implementation with an Hubdrive certified Partner
In both cases, your personal Success Manager will guide you and make sure the project runs smoothly.
- Flexible choice of implementation model
- Safe and efficient rollout
- Maximum alignment with your business processes
Your benefits:
Best Practice implementation in 10 steps
- Familiarization and scheduling of the upcoming Hubdrive improvements
- Set up necessary technical system enhancements for Hubdrive HR
- Train Hubdrive key users specifically on the upcoming improvements
- Implement the customizing to Hubdrive HR required for the current phase
- Migrate the data required for the current implementation phase
- First use of upcoming improvements and experiencing the benefits through key users
- Communicate the added value of the upcoming Hubdrive HR implementation phase internally
- Train relevant users for the current implementation phase and accompany them during the first steps
- Approve the use of upcoming improvements
- Company-wide experience of the upcoming improvements begins to the agreed extent
Communication matrix Hubdrive, Partner & Customer
The communication matrix defines clear responsibilities and enables efficient collaboration between everyone involved: Hubdrive, Microsoft, implementation partner and customer.
It shows who talks to whom about what – from strategic decisions and licensing to support requests. That way, information flows transparently, responsibilities are clear and projects run smoothly.
- Structured communication without losing information
- Fast response times thanks to clear contacts
- Better teamwork for maximum project success
Your benefits:
Position distinctions
Hubdrive
CSM
- Accelerate initial improvements in HR management, e.g. to secure ROI
- Identifying further potential for improvement beyond the initial gains to enable even more savings and optimizations
- Recommending proven best practices from your industry to save time and resources so you don't have to reinvent the wheel every time
- Assisting in the selection of implementation partners who understand your specific needs and challenges
Hubdrive
Product Support
- Technical 2nd level support with experts who offer highly specific and detailed solutions
- Providing a customer portal that is available around the clock to resolve most issues independently.
- Providing and continuously improving the enormously comprehensive Learning Center.
- Providing a customer newsletter with interesting news from Hubdrive, upcoming versions, and news from the HR industry.
- Quarterly rollup updates with impressive new features, enhanced functionality, bug fixes and much more.
Partner
Implementation
- End-user support as the first and quick point of contact for customer inquiries
- Parter implements the software and contributes in-depth knowledge and practical experience
- Works with the customer to develop a schedule and sets up project management
- Ensures that key users can train their employees so that every employee can work confidently with the software
- If customizations are necessary: adapts the software to the customer's needs
Microsoft
Cloud
- Support for Windows, Office 365 or Microsoft 365
- Support for the availability of the cloud platform
- Platform security
- Regional data storage
IT platform for collaboration
Efficient communication and collaboration are key to project success. With the Microsoft 365 platform, we create a central space where the customer and the Customer Success Manager (CSM) stay connected at all times:
- OneNote for shared notes and project details
- OneDrive for secure document sharing
- Microsoft Teams for meetings and direct coordination
- Transparent communication in real time
- Secure file storage and easy access
- Seamless integration into your existing IT landscape
Your benefits:
Next steps: turning plans into action
Once your goals and improvements are defined, it’s time to move into structured execution. We’ll guide you step by step so the value you’ve worked out becomes reality fast:
- Set up communication between everyone involved
- Activate the IT platform for collaboration
- Plan the milestone timeline with your partner and/or internal IT
- Regular check-ins with your Customer Success Manager
- Sign the data processing agreement
- Get invited to the Customer Portal for transparent project management
At the same time, a milestone plan is created that maps your improvements like recruiting efficiency, time management and self-services across the next quarters.
- Clear roadmap for execution
- Transparent progress tracking
- Long-term realization of the value you’ve defined
Your benefits:
Get to know each other
Would you like to get to know your personal Success Manager in advance?
No problem! Just contact us.
