Teamlead Customer Success Management (m/f/d)

Let us introduce ourselves

At Hubdrive, we develop the world's leading Microsoft HR software. Every day, people in 36 countries use our HR for Dynamics software – in Europe, North America and everywhere around the world. Our team is just as international.

We're a mix of Silicon Valley and German medium-sized business – at the leading edge of technology and quite sophisticated in terms of structure. We grow by over 40 percent every year. Which is why we need you.

Find out more about our HR for Dynamics software

Your role as a
Team Lead Customer Success

Do you want to give your career a boost and take a big step up the ladder? Then we have something for you!

You facilitate our customers' success in digitalizing their HR departments. Your team continuously coordinates our customers – together with our implementation partners – to realize exciting improvements to their HR department.

Well-known brands, such as Porsche, Edeka, and WWF, as well as many smaller clients in 36 countries, are looking forward to working with you and your team to further digitalize their HR departments. Which brand would you like to lead to success first?

This is how we work

You meet with your team in a daily meeting to discuss key tasks and ensure everyone stays on track.
New customers go through an onboarding process to enable efficient collaboration. During this, you agree on initial milestones.
You regularly review the status of ongoing HR improvements with customers and highlight the benefits of digital transformation for further improvements.
You facilitate the progress of digitalization projects and help resolve obstacles – whether on the customer side, with partners or internally.
You closely monitor your team’s performance using dashboards and KPIs, ensuring that goals are met.
You support your team’s development by conducting regular 1:1 coaching sessions, where you discuss challenges and successes. The goal is to leverage each individual’s strengths and drive the team forward.
Your team works with customers worldwide. You personally support the most important strategic key account projects.
We are growing rapidly. In direct coordination with the CEO, you regularly hire additional Customer Success Managers and optimize processes within your department.
That completes the picture.

You have experience as a Customer Success team lead

You’ve gained many years of experience fully leading a team. We need your expertise here – there’s no room for compromise.
You’ve successfully led a Customer Success Management team for many years.
Alternatively, you’ve gained professional experience in areas like Sales, Partner Management, Alliance Management, Business Development or Key Account Management.
You’re excited about systematically scaling business cases.
You bring eloquence, confidence and polished interpersonal skills – your conversation partners are seasoned professionals.
Your German and English should be on point.

What you can look forward to

You have a very responsible position, because you develop our exciting customers. We’re here to reward that.

From day one, we’ll work with you to design your career journey at Hubdrive – clearly documented and sustainable with a personalized career plan.
You’ll receive a structured leadership onboarding experience tailored just for you.
Look forward to an attractive compensation package, including profit-sharing paid out quarterly.
We offer the opportunity to regularly participate in management training courses for your personal career plan.
You deal with exciting customers from all over the world - such as Edeka, Porsche and a Hollywood film production company. Do we need to say more?
You’ll be part of an agile, international, and genuinely friendly team with a Silicon Valley startup atmosphere.
Your work is full of variety, and you’ll have a real impact alongside your team.
Several times a year, you'll travel with us to the major Microsoft conferences – in Las Vegas, New York, Singapore, Toronto, Orlando, Barcelona, Munich etc.

11 additional, exciting reasons